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Bird-Eye View Of Golf Course

returns POLICY

At Align Up Golf, we take pride in the quality of our products. Because our items are small, personal‑use accessories, we operate a no‑returns policy unless the product is damaged, faulty, or incorrect when it arrives. This policy ensures fairness, clarity, and consistency for all customers.

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1. RETURNS ELIGIBILITY 

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We only accept returns if:

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  • The item arrives damaged,

  • The item is faulty, or

  • You received the wrong item

 

We do not offer returns or refunds for:

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  • Change of mind

  • Unwanted gifts

  • Items damaged through misuse

  • Used items

  • Custom or personalised products (unless faulty)

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2. Reporting a Faulty or Damaged Item

 

If your order arrives damaged or faulty, please contact us within 7 days of delivery.

 

We may request photos to help us assess the issue quickly. Once confirmed, we will offer:

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  • A replacement item, or

  • A full refund

 

There is no cost to you for returning a faulty or incorrect item.

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3. refund process

 

If a refund is approved:

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  • Refunds are issued to your original payment method

  • Processing typically takes 5–10 working days, depending on your bank

 

We will notify you once your refund has been processed.

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4. exchanges

 

Exchanges are only available for faulty or incorrect items and depend on stock availability.

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5. How We Store and Protect Your Data

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Any personal information you provide during the returns or refunds process is handled securely and in accordance with our Data Protection Policy and UK GDPR.

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This means:

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  • Your data is used only to process your return or refund

  • It is stored securely and retained only as long as necessary

  • It is never sold or disclosed unlawfully

  • You have the right to access, correct, or request deletion of your data

 

We may share necessary information with trusted partners (e.g., couriers, payment processors) solely to complete your return or refund.​

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6. Sharing Your Data

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We may share your data with trusted third parties who help us operate our business, including:

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  • Payment processors

  • Delivery and courier services

  • Website hosting providers

  • Google Analytics and Google Ads

 

These partners only receive the information needed to perform their services and must keep it secure.

We do not sell your personal data.

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7. Changes to This Policy

 

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

 

8. Contact Us

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If you have any questions about this policy or how we handle your data, please contact us through our contact page.

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