shipping
At Align Up Golf, we aim to deliver your order quickly, safely, and reliably. This policy explains how we handle shipping, delivery times, costs, and tracking for all orders placed through our online store.
​
1. order processing
​
All orders are processed within 1–2 working days. You will receive an email confirmation once your order has been dispatched.
During busy periods (such as holidays or promotions), processing times may be slightly longer, but we always work to get your order out as quickly as possible.
​
2. uk shipping
​
We ship all orders from the UK. Please note all UK orders are free shipping.
​
Typical delivery times:
-
Standard Delivery: 2–4 working days
-
Tracked Delivery: 1–3 working days
Shipping costs are displayed at checkout and vary depending on the service selected.
​
3. incorrect or incomplete addresses
​
Please ensure your delivery details are correct at checkout. We cannot replace or refund orders that are lost due to incorrect address information provided by the customer.
​​
4. lost or delayed parcels
​
If your order has not arrived within the expected timeframe:
​
-
UK: after 10 working days
-
International: after 20 working days
Please contact us and we will investigate with the courier.
​
5. damaged or faulty items
​
Any personal information provided during the shipping process is handled securely and in accordance with our Data Protection Policy and UK GDPR.
​
We only share your data with trusted partners (such as couriers and payment processors) when necessary to fulfil your order.
​
6. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
7. Contact Us
​
If you have any questions about this policy or how we handle your data, please contact us through our contact page.